FAQ

Frequently Asked Questions

Are your products authentic?

Yes. We only sell 100% authentic Japanese products sourced from trusted retailers and official distributors.

Do you ship internationally?

Yes! We ship to customers worldwide with secure packaging.

How long does shipping take?

Shipping times vary by destination, but most orders arrive within 5–14 business days after dispatch.

How are items packaged?

Every order is carefully packed to help protect your collectibles during international shipping.

Can I track my order?

Yes. A tracking number will be provided once your order has been shipped.

Do you accept returns?

Returns are accepted only if the item arrives damaged or the wrong product is received. Please contact us within 7 days of delivery.

Will I have to pay customs fees?

Import duties and taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility.

How can I contact you?

You can reach us anytime through our Contact page or by email. We’ll respond as soon as possible.

⭐︎Still have questions?ほし

Feel free to contact us anytime.
We’re always happy to help!